Working at Jubilee House

Proactive safeguarding with thorough whistleblowing investigations, falls reduced 60%, antipsychotics and supplements reduced, sensors and champions: 'falls had reduced by 60%... reduction in the use of anti-psychotic medicines.'

Family-like atmosphere, 95% staff proud, valued and supported, strong team spirit: '95% of staff stated they were proud of the job they did, felt valued by their manager, supported by the team as a whole and enjoyed their roles.'

No agency for over a year due to strong recruitment and retention, stable consistent team, staff have time for unhurried care: 'no agency staff have been required for over a year, bringing a higher degree of consistency to people’s care.'

All staff dementia trained, specialist hospice end-of-life training for nurses, Frailty Champions, distressed behaviour champions, regular supervisions: 'all staff had completed dementia training... nurses had received specialist training from the local hospice.'

Registered manager visible and approachable with detailed knowledge of staff, staff feel well-supported: 'They are very supportive they treat us like a friend. [Registered manager] and the nurses are always there for us.'

Regular structured programme with school visits, church singing, picnics, library, garden centres, live music, community partnerships: 'links with a local primary school who visit every Tuesday... community singing group... go to garden centres, lake.'