Working at Jubilee House Care Trust - 29 Jonquil Close
29 Jonquil Close, Welwyn Garden City, AL7 3HX
Operated by The Jubilee House Care Trust Limited
6 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Long-serving staff feel valued and supported with stable staffing, but standard training and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
Staff had completed safeguarding training and were able to explain the procedures. Risks were assessed and measures put in place. Medicines were managed safely and incidents analysed for trends.
Staff Culture
8/10
✓
Staff were positive about the support they received from the provider and the management team. They told us that they found them supportive and approachable. Staff felt involved and valued.
Staffing Levels
8/10
✓
Staff told us they were happy with the staffing levels and did not feel rushed. Staff told us they had enough time for meaningful interactions with the people they supported. Several staff had been in post for many years.
Training & Dev
6/10
✓
Staff spoke positively of the induction process and received training in a range of topics to ensure they could meet people's needs. Staff confirmed they received regular supervision from the manager.
Management
7/10
✓
There was strong leadership at the service and staff spoke highly of the manager and provider. The manager was a visible presence in the service and showed a detailed knowledge of their individual needs.
Programmes
6/10
✓
People had individualised activity programmes. People were supported to lead an active life, going out most days if they wanted to. Staff supported people to carry out activities.
Points to consider
Only standard training and regular supervision mentioned, no specialist courses or funded qualifications for career growth.
Staff spoke positively of the induction process and received training in a range of topics to ensure they could meet people's needs. Records of staff training were being maintained and monitored so refresher training could be booked when required.
No dedicated activities coordinator or specialist programmes, just staff-led outings and individual goals.
Staff confirmed they were also able to spend time engaged with people in meaningful activities. People had individualised activity programmes.
New manager appointed but still in the process of registering with the regulator.
The service did not have a manager registered with the Care Quality Commission. A new manager had been appointed and was in the process of registering.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews