Working at Jubilee House Care Home

Staff understood their safeguarding responsibilities to keep people safe, challenge discrimination and report any concerns. Risks to people's health were assessed and managed by staff. There were processes to ensure people's health and welfare were protected against risks associated with the handling of medicines.

Staff spoke of an inclusive and supportive working environment which motivated them to deliver care which was focused on people. One staff member told us, “It is lovely. I've been here 6 months, and I love the atmosphere. I am happy that I am growing with the team.”

New staff received a comprehensive induction and training was refreshed at regular intervals to ensure staff continued to work in accordance with best practice. Staff had training in equality and diversity, disability awareness and working in an inclusive way.

Staff told us managers were available, approachable and supportive. One member of staff told us, “[Registered manager] is always there when we need her. She is totally resident focused and just occupies herself with making sure they are okay.”