Last updated: 10 February 2026
"Strong safety and supportive management with good training and team spirit, but activities are mostly routine with some past agency staffing."
Systems ensured people were safeguarded from abuse. Staff were confident managers would act if concerns were raised. Medicines were administered safely. Lessons learnt from incidents were shared with staff.
People and staff told us the service was very well-led. A staff member said 'My manager has high expectations of staff communicating with [people]'. Per 2020: 'proud of the morale and team spirit'.
Per 2021 focused inspection: 'Staffing levels were maintained to ensure people's needs were met and their safety maintained.' Per 2020: some agency used to cover vacancies.
Staff received a thorough induction and received regular training... regular supervisions and appraisals. Staff were able to request additional training. Per 2020: specialised training such as positive behavioural support.
The registered manager had an open-door policy, knew people well, and encouraged staff to discuss concerns. Staff said '[Manager] is an excellent manager' and 'very robust in managing systems'.
Per 2021: 'suggesting outings, such as a planned visit to the Wildlife Park... supporting the local park'. Per 2020: 'People had an activity plan... gone out shopping... buy a newspaper'.
The role is mostly routine personal care with basic community outings like shopping and park visits, no activities coordinator or specialist programmes.
Per 2020: 'Two people had gone out shopping... supported to go the local shop each day to buy a newspaper. People had an activity plan.'
Staffing meets needs with planned rotas but some agency used in the past to cover vacancies and sickness.
Per 2020: 'the service was using some agency staff to cover staff vacancies and annual leave... challenging over Christmas to maintain staffing levels due to staff sickness.'
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp