Working at Jubilee Court
Hayward Close, Stevenage, SG1 5BS
Operated by Quantum Care Limited
91 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Positive management and leadership with staff feeling valued, but inconsistent safety practices around falls and equipment settings need improvement."
Safety & Risk
4/10
!
The service was not always safe... areas where this needed further development... correct positioning when people were eating and consistent approach to falls risks... Some pressure relieving mattresses were not set at the correct setting.
Staff Culture
6/10
✓
Feedback from people, relatives and staff about the registered manager and running of the home was positive. Staff told us they felt there was enough staff.
Staffing Levels
5/10
!
People and staff said there was generally enough staff to meet people's needs. Agency staff were supporting the home, many having worked at the home often.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received an induction when starting at the service. Regular training, specific to their role, was delivered and staff received supervision.
Management
7/10
✓
People, relatives and staff were positive about the management and leadership in the home. The registered manager was open and responsive to feedback.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Dedicated activities coordinator with varied programme including daily newsletter, quizzes, outings to zoo and canal boat, baking, games, community visits like brownies group.
Points to consider
Safety risks like falls and eating positions not managed consistently, and equipment like mattresses set wrong.
falls risk assessment did not identify the risk... observed two people who were being assisted to eat while laying down even though risk assessments... Some pressure relieving mattresses were not set at the correct setting
Staffing levels are enough most of the time but rely on agency workers and leave some areas unsupervised at busy times.
Agency staff were supporting the home... when staff were supporting these people [in bed], others were left without supervision in communal areas
Only standard training and supervisions with no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff received an induction... Regular training... received supervision and felt supported
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews