Working at Jubilee Court

No activities programme or coordinator in place yet, so the role is mostly routine personal care and residents often get bored.

There were not enough activities available for people living at the service and people told us they were often bored. The registered manager told us a new activities coordinator was due to start work in a few weeks but at the time of the inspection the lack of activities for people was an issue.

Staffing is enough for care needs but staff do not always have enough time to chat or do activities with residents.

There were enough staff to support people's care needs but staff did not always have enough time to spend with people and engage them in activities.

Only standard training like safeguarding and medicines mentioned, no specialist courses or funded qualifications detailed.

Staff had received safeguarding training. Staff had been trained in this area [palliative care] and were able to tell us the important aspects of support.