Last updated: 9 February 2026
"Approachable management and a proactive safety culture, but night staff feel short-staffed and activities are limited."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staff told us, “I feel supported by management, and staff wellbeing is taken seriously,” and “There is no discrimination to any staff.”
night staff did tell us on some units they felt short staffed, however rotas reflected the correct number of staff based on the dependency tool.
Staff were supported to keep up to date with training relevant to their role to enable them to carry out their roles safely. Supervisions were conducted regularly.
Staff fed back that there was, “Very approachable management” who were very supportive. The registered manager knew their staff and people who lived at the home well and effectively led the home.
Recent trips out had included seeing the pantomime in the City Centre and a local pub lunch.
Night staff feel short-staffed on some units and relatives say there is not enough one-to-one care.
night staff did tell us on some units they felt short staffed [...] one relative told us, “The carers do a fantastic job but there isn't enough 1-2-1.”
Only basic trips out like to the pub or pantomime mentioned, no activities coordinator or varied programme.
Recent trips out had included seeing the pantomime in the City Centre and a local pub lunch.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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