Last updated: 10 February 2026
"Supportive and approachable manager with staff feeling valued in a family atmosphere, but limited activities programmes and basic training hold it back."
The provider was open and honest when things went wrong and could demonstrate lessons they had learnt to improve the service. The registered manager told us the ethos of the care and support provided was to support people safely whilst enabling people to take positive risks.
Staff we spoke with felt the management team supported them well and felt the team valued them. One person said, “Staff are very nice and kind. I feel like it is one big family here.”
We observed there were sufficient numbers of staff available to support people safely. Staff told us there were enough of them to support people safely.
New staff told us they had a thorough induction and were able to spend time shadowing more experienced members of staff before working alone. Staff told us they had enough training and felt competent.
Staff told us the registered manager was approachable and supportive. They said the registered manager was always available for support and advice.
People had access and links to the local community for example the local pub, museum and a church service was held at the home.
No activities coordinator or structured programmes mentioned, so the role is mostly routine personal care with basic outings.
People had access and links to the local community for example the local pub, museum and a church service was held at the home.
Only standard training and induction, no specialist courses or funded qualifications.
Staff told us they had enough training and felt competent to carry out their role effectively.
Staffing is adequate with enough staff to meet needs, but no details on retention or minimal agency use.
We observed there were sufficient numbers of staff available to support people safely.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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