Last updated: 9 February 2026
"Staff feel well supported with good training and safety, but managers slow to fix issues like inaccurate medicines records and basic activities hold it back."
People were safeguarded from risk of abuse. Staff were able to recognise types of abuse and the potential ways these could present. Staff were confident they would whistle blow should they witness poor practice.
Staff felt well supported telling us, 'Whatever the issue she [registered manager] will work out how to deal with it. I can't fault neither of them [management team]... they help us and go above and beyond for us'
There were enough staff to meet the needs of people living at the home. Whilst some staff felt more staff would have been helpful the provider was actively recruiting additional staff.
Per 2018 comprehensive inspection: Staff continued to receive on-going training in all aspects of their roles and responsibilities. Staff confirmed they could request additional training and this would be provided.
Issues identified at this inspection had not always been remedied by the provider in a timely manner. Staff had been inaccurately completing medicines administration records for two weeks, with the provider not taking action to remedy this prior to our inspection.
Per 2018 comprehensive inspection: People continued to be engaged in a range of activities... in house board games, sing along and music and movement... shopping, walks in the park and trips to the theatre.
Managers are in place but slow to spot and fix problems like staff not signing for medicines properly for weeks.
Staff had been inaccurately completing medicines administration records for two weeks, with the provider not taking action to remedy this prior to our inspection. Records also confirmed medicines had not been signed for 3 people.
Staffing is adequate but some care workers feel stretched and say more team members would help, with managers covering shifts at times.
Whilst some staff felt more staff would have been helpful the provider was actively recruiting additional staff. Where there were shortfalls staff told us that management would support in providing care for people on the floor.
Just basic activities like bingo, games and outings so most of the job is routine personal care.
Per 2018 comprehensive inspection: activities included, in house board games, sing along and music and movement... bingo but I find that boring. You do get to go out if you want to.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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