Working at Joseph Lodge

The provider had a proactive and positive culture of safety... fully investigated any concerns including safeguarding, accident, incidents... Where medication errors had occurred, these had been fully investigated and action taken to learn from events.

Staff told us they felt well supported... opportunities to speak up during regular meetings and supervision. The provider and manager were visible... staff told us they felt able to discuss anything with them... all staff had their personal phone number.

Staff completed training both on-line and face to face. Staff new to care completed the Care Certificate... Staff were encouraged to develop their skills and attend training courses... local authority homecare team... deliver face to face training... identified staff to take on additional roles as champions for IPC and end of life.

Staff told us they felt well supported by the provider and management team. One member of staff said, “The manager makes time for you and is supportive.” Another member of staff said, “The manager really listens and makes changes based on feedback, other managers in the past have been dismissive.”

The activity co-ordinator... arranged for the garden to be turned into a pub garden... more community access... trip to the beach. The service had organised a summer fete which was open to the local community.