Working at Joseph House
1 Church Road, Norwich, NR13 3TZ
Operated by Joseph House (Reedham) Limited
40 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff enjoy a positive culture where they feel safe to speak up and value their respected manager, but heavy agency staffing, outdated training and few activities hold it back."
Safety & Risk
4/10
!
Staff... did not always have full knowledge of some safety aspects including risks relating to fire... Fire risk management needed to be more robust
Staff Culture
5/10
!
Staff told us they felt there was a positive culture at the service... felt safe to voice their opinions... but... culture... risk averse and lacked forward vision
Staffing Levels
4/10
!
There was a high proportion of agency staff which made oversight more challenging... majority of staff were agency staff who were block booked... entire night staff team was from one agency
Training & Dev
3/10
✕
Some staff’s breakaway and restraint training was not up to date... risks relating to topical creams and the accompanying increased risk of fire were not understood by several staff
Management
4/10
!
The provider, who was also the registered manager was often at the service and was held in high regard by staff... but systems and processes... were not always robust... breach of Regulation 17
Programmes
3/10
✕
We observed people were spending a lot of time at the service, rather than accessing the community... lack of a proactive approach to widen people’s experiences and increase independence
Points to consider
Lots of agency staff including all nights so the team feels unstable and some miss key knowledge about residents
extremely high proportion of agency staff working on any shift... entire night staff team was from one agency
Key training like breakaway techniques and fire risks not up to date for some staff including agency workers
Some staff’s breakaway and restraint training was not up to date... risks relating to topical creams and the accompanying increased risk of fire were not understood by several staff
No proper activities programme so most of the day is routine care and sitting around in communal areas
people were spending a lot of time at the service, rather than accessing the community... lack of a proactive approach to widen people’s experiences
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews