Last updated: 9 February 2026
"A proud, stable team with good training and safety practices, but no structured activities programmes and the manager leaving hold it back."
The provider had systems in place to keep people safe from identified risks... Staff gave people their prescribed medicines safely... A recent and positive audit report supplied by the pharmacist confirmed our findings.
Staff said they were proud to be working at the service and enjoyed their jobs. They told us they worked well as a team.
Staff knew people well as the resident and staff group at Jordan Lodge remained relatively unchanged. From our review of the staff rotas... there was an appropriate level of staff working on shift.
People were supported by staff who received a wide variety of ongoing training in relevant areas of their work... Staff received regular, effective and well-structured supervision.
People, staff and health and social care professionals said the managers and the staff team were approachable and supportive.
We saw records of meetings that evidenced people were consulted about matters such as to do with the menu, activities and choosing colours for decoration and soft furnishings.
No activities coordinator or structured programmes, so the job is mostly routine personal care.
Activities mentioned only vaguely in context of consultations on menu and decoration choices, with no details of coordinator, regular events or creative approaches.
The registered manager is leaving soon, which could affect leadership stability.
At the time of our inspection the registered manager told us they were leaving their post. The regional manager told us they were recruiting now for a new manager.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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