Working at Jordan Lodge
5 Wareham Road, South Croydon, CR2 6LE
Operated by Laurel Residential Homes Limited
14 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A proud, stable team with good training and safety practices, but no structured activities programmes and the manager leaving hold it back."
Safety & Risk
8/10
✓
The provider had systems in place to keep people safe from identified risks... Staff gave people their prescribed medicines safely... A recent and positive audit report supplied by the pharmacist confirmed our findings.
Staff Culture
8/10
✓
Staff said they were proud to be working at the service and enjoyed their jobs. They told us they worked well as a team.
Staffing Levels
7/10
✓
Staff knew people well as the resident and staff group at Jordan Lodge remained relatively unchanged. From our review of the staff rotas... there was an appropriate level of staff working on shift.
Training & Dev
7/10
✓
People were supported by staff who received a wide variety of ongoing training in relevant areas of their work... Staff received regular, effective and well-structured supervision.
Management
6/10
✓
People, staff and health and social care professionals said the managers and the staff team were approachable and supportive.
Programmes
3/10
✕
We saw records of meetings that evidenced people were consulted about matters such as to do with the menu, activities and choosing colours for decoration and soft furnishings.
Points to consider
No activities coordinator or structured programmes, so the job is mostly routine personal care.
Activities mentioned only vaguely in context of consultations on menu and decoration choices, with no details of coordinator, regular events or creative approaches.
The registered manager is leaving soon, which could affect leadership stability.
At the time of our inspection the registered manager told us they were leaving their post. The regional manager told us they were recruiting now for a new manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews