Last updated: 10 February 2026
"Staff feel happy and valued in a family-like culture with supportive managers, but staffing sometimes feels stretched and training has some gaps."
2021: Assured on infection prevention and testing, somewhat assured on PPE disposal due to clinical waste not always in specific bags (addressed post-visit); Per 2019: Medicines managed safely but storage room temperature not recorded.
Per 2019 comprehensive inspection: Registered manager described residents and staff as 'the essence of a tight knit family'; staff said they were happy working for the service and their feedback was valued.
Per 2019 comprehensive inspection: People and relatives told us there were enough staff on duty to meet their needs, however, one person told us, staff were often busy.
Per 2019 comprehensive inspection: Staff training matrix showed completion of mandatory training and specialist training in diabetes and epilepsy, with regular supervision and appraisals; some staff felt they could benefit from further training in diabetes.
Per 2019 comprehensive inspection: Staff told us the registered manager and provider were approachable and supportive with an open-door policy.
Per 2019 comprehensive inspection: Each person had a weekly activity programme including outings such as to the café, walks, bowling, cinema, keep fit sessions and church.
Staff numbers meet basic needs but one resident said staff are often busy so shifts can feel stretched.
one person told us, staff were often busy.
Training includes basics and some specialist topics like diabetes but staff said they need more training in some areas.
Some staff felt they could benefit from further training in diabetes.
Weekly activities programme with outings and exercise but no dedicated coordinator or specialist creative approaches.
Each person had a weekly activity programme. This detailed the type of activities people enjoyed taking part in such as going to the café, going for a walk, bowling, going to the cinema, and keep fit/exercise sessions.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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