Last updated: 9 February 2026
"Supportive management, positive team culture, and engaging community activities, although training is only standard without specialist courses."
Medicines were stored safely and securely. The Medication Administration Records (MARs) we reviewed had been completed correctly... Medicines audits were carried out regularly.
One staff member described the service as, 'A little pot of gold,' and another said, 'This is probably the best team I've ever worked with.'
The service had one staff vacancy... gaps in the rota would be covered by regular bank staff rather than agency staff. This provided consistency and stability for people.
Staff received training and had the right skills to meet people's needs. New staff were supported to complete the Care Certificate... Staff received regular supervision and appraisal.
Staff told us they felt well supported and could speak with the registered manager at any time. One staff member said, '[Name] is brilliant. They're so flexible,' and another told us, '[Name] is approachable and listens.'
People organised and ran a regular darts night... church roles including flower arranging... volunteer roles including with a local Girl Guide unit, charity shops and animal shelter.
Only standard training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
New staff were supported to complete the Care Certificate where relevant... Staff received regular supervision and appraisal.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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