Working at John Wills House

2021 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing for people and staff, and making sure infection outbreaks can be effectively prevented or managed. Per 2019 inspection: A robust system remained in place to ensure that any accidents and incidents were documented and reviewed by senior management for trends.

Per 2019 inspection: Staff consistently referred to being part of a 'family' where people supported each other and shared experiences and moments together.

Per 2019 inspection: The registered manager told us staff covered roles from within the team so there was rarely any cause to use agency staff. This provided continuity of care.

Per 2019 inspection: Staff received excellent support with their learning and development. A broad range of key and specific training was delivered to staff in house and tailored to the needs of people living in the home. Internal progression opportunities and personal development were encouraged and funded by the provider.

Per 2019 inspection: The management team worked alongside staff every day role modelling and used this opportunity to gain feedback from people about staff and the service being provided.

Per 2019 inspection: People received an outstanding leisure and wellness service which catered to individual interests and abilities. People had a comprehensive and varied menu of activities to choose from and were involved in the development of clubs and programmes within the home.