Working at Jerome House
71 Randall Avenue, London, NW2 7SS
Operated by Randall Care Homes Limited
4 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by approachable management with strong training and safety knowledge, but staffing gets busy at times and activities are mostly basic."
Safety & Risk
7/10
✓
Staff had a good understanding of different types of abuse. They knew they needed to report any concerns to the registered manager and other management. Accidents and incidents were recorded, addressed appropriately and monitored.
Staff Culture
6/10
✓
Staff told us that they were comfortable raising issues with management about the service. They told us that management kept them informed about any changes to the service.
Staffing Levels
5/10
!
Staff told us that they felt that there were sufficient staff on duty, though there were times when they were busy. They told us that there was good teamwork as staff from the other of the provider's services in the vicinity provided support.
Training & Dev
7/10
✓
Some staff had recently completed a certified mental health modular training course and were about to commence a similar course to do with diabetes and people's behaviours. A member of staff told us that they had completed a qualification in health and social care whilst being employed by the service.
Management
6/10
✓
Care staff were knowledgeable about their lines of accountability and told us that the registered manager and other management staff were approachable and available to be contacted at any time. Staff told us that they felt well supported by management.
Programmes
5/10
!
People's well being was also supported by one to one meetings with staff and from taking part in group activities that including pottery and art sessions. A person was employed by the service to provide people with the opportunity to receive therapeutic mental health support through one to one conversation sessions and group activities.
Points to consider
Staffing is adequate but nothing special, staff say they get busy at times.
Staff told us that they felt that there were sufficient staff on duty, though there were times when they were busy.
Only basic group activities like art and pottery, so the role is mostly routine personal care with some sessions.
group activities that including pottery and art sessions.
Staff meetings do not happen regularly because some staff have difficulty attending.
Records showed that staff meetings had taken place, but not recently. Management told us that some staff had difficulty attending staff meetings so they did not take place regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews