Last updated: 9 February 2026
"Staff are well-trained with enough on duty and a good team spirit, but no permanent manager and incomplete risk management like faulty fire doors hold it back."
the provider did not always assess and record risk management plans in sufficient detail to help staff prevent or manage identified risks... several of the services fire-resistant doors did not automatically close properly... uncovered radiators in people’s bedrooms.
Staff were valued... Staff were encouraged to raise concerns and these were listened to... A member of staff told us, “We work well together and have a good team spirit.” The care home had an open and transparent culture where... staff felt confident about speaking up.
there were enough staff visible in the home throughout our inspection. We observed staff respond to people requests for assistance in a timely manner throughout our inspection. Staff duty rotas were planned based on people’s dependency needs.
Staff were well-trained to meet people’s individual needs... received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed as frequently as staff required it, which included competency-based assessments. A member of staff told us, “The training we have here is always relevant and ongoing.”
The service has not had a registered manager in post for the last 6 months. This lack of a suitably experienced and skilled manager in day-to-day charge of the care home has adversely affected the consistency of service delivery including, the effectiveness of their governance systems.
Per 2022 comprehensive inspection: People were supported to take part in community and individual activities according to their preferences... he enjoyed volunteering at a local garden centre... gardening... local town centre for shopping... individual activity timetables in place.
No permanent manager in day-to-day charge for the last 6 months, so leadership and oversight feel inconsistent.
they had not had a registered manager in day-to-day charge of the care home for the last 6 months.
Risk assessments are not always detailed enough and some hazards like fire doors and radiators were not fixed quickly.
provider did not always assess and record risk management plans in sufficient detail... faulty fire-resistant doors did not automatically close properly... uncovered radiators in people’s bedrooms.
No dedicated activities coordinator or special programmes, so the role is mostly routine care with some basic community outings.
Per 2022 comprehensive inspection: People were supported to take part in community and individual activities... gardening... shopping... individual activity timetables.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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