Working at Jericho Lodge

Staff were valued... Staff were encouraged to raise concerns and these were listened to... A member of staff told us, “We work well together and have a good team spirit.” The care home had an open and transparent culture where... staff felt confident about speaking up.

there were enough staff visible in the home throughout our inspection. We observed staff respond to people requests for assistance in a timely manner throughout our inspection. Staff duty rotas were planned based on people’s dependency needs.

Staff were well-trained to meet people’s individual needs... received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed as frequently as staff required it, which included competency-based assessments. A member of staff told us, “The training we have here is always relevant and ongoing.”