Working at Jendot

Staff had been trained in safeguarding and had a good understanding of safeguarding policies and procedures. Medicines were managed safely. Risk assessments were updated to ensure people were supported in a safe manner.

Care staff spoke highly about the service provided. One said, 'I love working here'. Another person said, 'I am proud to be working here'. Staff commented on how they worked well as a team.

Staff and staff rotas confirmed there were sufficient numbers of staff on duty and the same staff were consistently used to ensure continuity for people. Throughout our inspection we observed a strong staff presence in the service.

Staff had received training appropriate to their role. Staff were supported to complete the Diploma in Health and Social Care and those new to care work completed the Care Certificate. Staff had received regular supervision.

The service benefitted from strong leadership. Staff told us they felt well supported by the registered manager. One member of staff said, 'The manager and deputy manager are excellent.'

Creative methods of communication such as the use of assistive technology, enabled people with complex needs to express themselves. The service had begun using video care plans. Staff worked creatively to teach people to use email, text messaging and social media.