Last updated: 9 February 2026
"Staff praised the supportive manager and up-to-date training, but occasional agency staff and basic activities without specialist programmes hold it back."
Medicines were ordered, stored, dispensed and disposed of safely. Staff knew about risk and understood safeguarding. Risk assessments had been completed, bespoke to people's care and support needs.
Staff told us of an open and positive culture at the service and that the registered manager was receptive to change and developing the service.
We were shown a shift pattern that confirmed there were enough staff to cover every shift. The service sometimes used agency staff but these were regular staff who were familiar with the service.
We were shown a training matrix which was regularly updated and shared with the registered manager. The matrix showed that all training was up to date... Training included positive behaviour support, autism awareness and 'Price' training.
Staff were equally complimentary about the registered manager and comments included: 'Supportive, approachable,' 'Good, always available to speak to' and 'Really nice, approachable. Always help when needed.'
People had bespoke weekly activity planners that detailed each trip out or activity. This included people's involvement in helping prepare meals each week and visits to or from family members.
Staffing is adequate but they sometimes use agency workers to cover shifts.
The service sometimes used agency staff but these were regular staff who were familiar with the service.
Activities include regular trips out and games but no specialist programmes or coordinator to add extra variety to the day.
People had bespoke weekly activity planners that detailed each trip out or activity. This included people's involvement in helping prepare meals each week and visits to or from family members.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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