Working at Jean Garwood House

Checks missed some medication errors like a missing tablet and record gaps, and staff did not always wear masks properly.

Our checks showed one tablet for one person which could not be accounted for and a gap in the medicines record for a vitamin for one person. The provider had not identified these issues which indicated audits required improving. Staff did not always follow safe infection control practice because masks were not always worn in line with current guidance.

Staffing is adequate but vacancies mean relying on overtime and regular agency workers.

Vacancies were filled through overtime and regular agency staff who knew the service.

Only standard training with a tracking matrix, no specialist courses or funded qualifications.

Per 2020 comprehensive inspection: A training matrix was in place which enabled the management team to ensure staff were up to date with their training requirements.