Working at Jason Hylton Court

Staff numbers meet needs and call bells get answered quickly, but no details on low staff turnover or few agency workers.

People told us there was enough staff who attended to them as quickly as possible. One person said, “The staff are very good, they will answer my call bell pretty quickly, they don’t keep me waiting.”

Staff get regular training and supervision, but only standard courses with no specialist qualifications funded.

Staff confirmed they received ongoing training and regular supervision, which they found supportive and beneficial.

Varied activities run by coordinators match residents' interests, but no innovative programmes like pet therapy to enrich the role.

A programme of activities was co-ordinated by the activity’s coordinators and based on people’s interests. One person told us, “There is always something to do, if you want to join in.”