Working at Jasmine House

Staff had received training in relation to safeguarding. Effective auditing of medicines administration ensured that any errors were identified early. Risks associated with people's chosen lifestyles and activities were assessed and monitored.

One staff member summed it up by saying, 'We are like family'. Staff said they felt supported both professionally and personally, this enhanced staff well-being.

There was a low turn over of staff which meant that people were supported by those who knew them well. Staff had worked in the service for many years.

The provider has maintained its Gold standard Investors in People Award. There was a wealth of training made available to staff so that they gathered excellent knowledge and fully understood the complex needs of the people they supported. All staff had achieved a recognised qualification.

Managers worked alongside support staff regularly to understand the support needs of those living in the home and the staff training needs.