Working at Jasmine House
41 Hillfield Road, Hemel Hempstead, HP2 4AB
Operated by Complete Care Services Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"A positive culture where staff feel valued and supported by compassionate management and strong safety practices, but lacking structured activities and programmes."
Safety & Risk
8/10
✓
People were protected from the risk of abuse and staff spoke knowledgably about how to keep people safe. Medicines were managed safely. There was effective systems in place to analyse data such as concerns raised, accidents and incidents and safeguarding concerns.
Staff Culture
8/10
✓
There was a positive culture at the service. It was clear that staff enjoyed working at the home. Staff felt respected and valued. This meant they felt supported and as a team they worked well together.
Staffing Levels
6/10
✓
People and staff confirmed there were enough staff to care for people in a safe way. Staff told us there was enough staff to care for people. Yes, we have a full complement of staff which is good.
Training & Dev
6/10
✓
Staff had the necessary training to provide care, and they had their competencies assessed regularly. New staff were supported with a period of induction, and they shadowed staff, staff received supervision.
Management
7/10
✓
The registered manager had the skills, and experience to lead effectively. They did so with kindness, compassion and honesty. Staff provided examples of how the registered manager had supported them with their caring responsibilities such as adjusting rotas.
Programmes
4/10
!
People were supported to attend various activities in the community and were also supported to see their friends and relatives.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine personal care with basic community outings.
People were supported to attend various activities in the community and were also supported to see their friends and relatives.
Only standard training and supervisions to cover basics, no specialist courses or funded qualifications for career growth.
Staff had the necessary training to provide care, and they had their competencies assessed regularly. New staff were supported with a period of induction.
Enough staff to keep care safe and on time, but no details on low staff turnover or minimal agency to ease workloads.
There was enough staff to care for people and people were cared for in a timely way. Staff told us there was enough staff to care for people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews