Working at Jasmine Court Nursing Home

No activities programme, so the role is mostly routine personal care with little variety.

Where areas for improvement were alluded to, these referred to the lack of social activities available at the service.

Staffing levels get complaints from residents, relatives and staff about not enough help at times, especially weekends, and some agency staff not reliable.

A person using the service told us, “Sometimes, there is not always enough staff.” “They’re [staff] always short.” Some staff experienced not all agency staff were effective and could be relied upon.

Unsafe moving and handling practices were seen several times, and risk plans do not give enough detail on how to keep people safe.

We observed 3 separate incidents whereby staff performed unsafe moving and handling practices. Most risks to people's health and wellbeing ... lacked detail to provide staff with sufficient guidance as to how the risks posed should be mitigated.