Last updated: 10 February 2026
"Staff feel well supported by senior staff with good training and safety, but activities are basic with only games, books and crafts."
Staff had been trained to safeguard people from abuse... Risks to people had been assessed... Accidents and incidents involving people were fully investigated... Learning from investigations was shared with staff.
Staff told us they were well supported by senior staff. Relatives spoke positively about senior staff.
There were enough staff to support people. The provider knew up to three months in advance when people were planning to use the service. This helped them make sure... enough staff on duty to meet people's needs safely.
Staff received relevant training... specialist training to support people with their specific healthcare conditions. For example, staff were trained to care for and support people who needed to be fed by a percutaneous endoscopic gastrostomy (PEG) tube. Staff had regular supervision.
Staff told us they were well supported by senior staff. Senior staff held regular meetings with staff to make sure they understood their role and responsibilities.
For people that stayed at the service during the day, there were games, books, DVDs and arts and crafts... A relative said activities for people could be improved... the provider was... recruiting an activities coordinator.
The role is mostly routine care with only basic games, books, and crafts, and they are just recruiting an activities coordinator now.
there were games, books, DVDs and arts and crafts for them to use... A relative said activities for people could be improved. They told us, at times, there was not much for people to do... the provider was already acting on this suggestion for improvement and in the process of recruiting an activities coordinator
Staffing is adequate with good advance planning, but no details on staff retention or avoiding agency workers.
There were enough staff to support people. The provider knew up to three months in advance when people were planning to use the service. This helped them make sure the appropriate level of support was in place... During the inspection staff were present and accessible
Staff feel supported but there's no strong sense of team spirit or everyone feeling really valued.
Staff told us they were well supported by senior staff. Staff were encouraged to review their working practice
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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