Working at Janet Fay House
1 Strensham Hill, Birmingham, B13 8AG
Operated by Servol Community Services
8 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Strong safety practices and caring staff, but a lack of structured activities programme and extra staffing needs hold it back."
Safety & Risk
7/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing for people using the service and staff, and making sure infection outbreaks can be effectively prevented or managed. From 2021 targeted inspection.
Staff Culture
6/10
✓
People told us how caring and friendly staff were. Staff knew people well. Per 2018 comprehensive inspection.
Staffing Levels
5/10
!
People told us there were enough staff to provide assistance when they needed it. Our observations throughout the day found enough staff available to meet people's needs in a prompt way. Per 2018 comprehensive inspection.
Training & Dev
6/10
✓
Staff were trained, skilled, knowledgeable, and supported by the provider to deliver effective care and support. Staff were provided with a thorough induction, regular supervision, and appraisals. Per 2018 comprehensive inspection.
Management
6/10
✓
People and staff spoke positively about the registered manager. Per 2018 comprehensive inspection.
Programmes
3/10
✕
Staff understood and knew people's interests and preferences to support them to take part in activities that were important to them. Per 2018 comprehensive inspection.
Points to consider
No structured activities programme or coordinator mentioned, so the job is mostly routine personal care.
Per 2018 comprehensive inspection: Staff understood and knew people's interests and preferences to support them to take part in activities that were important to them.
Staffing is adequate but extra hours were needed to support one person with more community outings.
Per 2018 comprehensive inspection: The registered manager told us that it had been identified that additional staffing hours were needed to support one person to access the community more frequently as their support needs had increased.
Only standard training like inductions and supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff were provided with a thorough induction, regular supervision, and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews