Working at Jane Percy House

Safeguarding systems and processes were in place to minimise the risk of abuse. Staff understood safeguarding procedures and people were supported to take positive risks.

Everyone we spoke with commented on how the staff and management worked together as a team which was often described as, 'a family.' The whole staff team were approachable, knowledgeable, supportive and welcoming.

Staff were very well supported with robust induction, mentoring and ongoing development. Staff had attended training specific to people's complex needs.

The registered manager had established a culture which place people, their hopes and aspirations, at the centre of the service. Staff described management as 'absolutely fantastic' and said 'we are all one team'.