Last updated: 10 February 2026
"Supportive management and positive culture, but basic outings and adequate staffing hold it back."
We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... promoting safety through the layout and hygiene practices... The service had robust infection control auditing systems.
We found a welcoming, open and positive culture at the service... Staff told us there was always a good atmosphere at the service. They told us they enjoyed their jobs and the registered manager was approachable and supportive. Per 2018 inspection.
Staff told us, and our observations confirmed there were enough staff deployed to ensure people's support needs were met. Per 2018 inspection.
Staff received regular supervision, appraisal and observations of their care and support practice... In the four records we checked we found staff had received appropriate training... tailored to the needs of the service in delivering care for people whose behaviour could be challenging. Per 2018 inspection.
Staff told us they felt well supported by the management team. One staff member told us; 'You don't have to worry about asking questions, they [management team] are experienced and caring' and 'I feel supported, I love working here, the whole ethos is right.' Per 2018 inspection.
The service provided a programme of activities to suit people's preferences... we observed staff support people to access their local community. For example, we saw one person was supported to go shopping in town and another person visited a day centre. Per 2018 inspection.
Just basic outings like shopping and day centre visits, no structured activities programme or coordinator to vary the workday.
we observed staff support people to access their local community. For example, we saw one person was supported to go shopping in town and another person visited a day centre. Per 2018 inspection.
Staffing is adequate to meet needs but nothing special, no details on stable team or low agency use.
Staff told us, and our observations confirmed there were enough staff deployed to ensure people's support needs were met. Per 2018 inspection.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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