Last updated: 10 February 2026
"Strong hands-on management, positive culture and robust safety, but reliance on agency staff and basic activities without a coordinator."
Staff had received safeguarding training with good understanding; robust medicines systems with audits; risk assessments and incident reviews in place.
Senior staff: 'We have excellent support from senior management... We are developing a great staff team who have understanding and compassion...' Staff told us they loved their job and were extremely excited.
Staff member: 'We have enough staff with agency and the agency staff are fantastic. We have regular staff from the agency and they are all appropriately skilled and trained.'
Per 2017 comprehensive inspection: 'staff received additional specialist training relating to the needs of the people currently using the service' and 'formal supervision at regular intervals.'
Healthcare professional: '[The registered manager] and the management team to be visible, positive role models and actually providing hands-on care and support delivery.'
Per 2017 comprehensive inspection: 'weekly activity sheet detailing activities... arts and crafts, use of gym equipment and film events... local swimming... personal shopping.'
Enough staff to get by but they rely on some regular agency workers and are still recruiting.
Staff member: 'We have enough staff with agency... We are recruiting but carefully selecting our staff team.'
Regular activities like arts, crafts, gym, films and outings but no dedicated coordinator or specialist programmes.
Per 2017: weekly activity sheet with arts and crafts, gym, films, swimming, shopping.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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