Last updated: 10 February 2026
"Staff feel respected, supported and valued by management with strong safety practices, although staffing levels sometimes leave them feeling rushed."
People were safe at the service. Staff knew how to safeguard people... Medicines were managed safely. The provider managed accidents and incidents well with learning shared.
Staff felt respected, supported and valued by the registered manager and senior staff. A staff member said, '[Registered manager] does come out and talk to people and you do feel you can talk to her.'
There were adequate numbers of staff to support people and meet their needs. The registered manager was taking action to review and increase staffing levels as people's needs changed.
Staff were provided with relevant training to help them meet people's needs. Staff updated their training and attended refresher courses to help them continuously apply best practice.
People and staff spoke positively about the management of the service, particularly the new registered manager who had been appointed since our last inspection. Staff felt respected, supported and valued.
People were supported to participate in a wide range of activities and events... programme of activities such as quizzes, light exercises, games and arts and crafts. Regular visitors and events by volunteer committee.
Staff numbers are enough most times but sometimes staff feel rushed and more are needed as resident needs change.
'Sometimes they are a bit rushed but still patient and tolerant'; staff told us people's needs had changed recently and would benefit from increased staffing support.
Staff get regular training and supervisions but nothing special like specialist courses or funded qualifications is mentioned.
Staff were provided with relevant training... received support in the form of supervision and appraisal at regular intervals.
There is a varied activities programme with quizzes, crafts, visitors and events but no specialist approaches or dedicated coordinator.
Programme of activities for people to take part in such as quizzes, light exercises, games and arts and crafts. Regular visitors such as musical entertainers and a magician.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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