Last updated: 9 February 2026
"Staff morale was amazing with responsive management, but some agency staffing and medication recording gaps held it back."
People received their medicines as prescribed, however, nurses did not always record the exact application site of transdermal patches. We identified some recording inconsistencies which meant some records lacked clarity.
Staff told us they enjoyed working at the service and staff morale was good. Staff were happy in their role, spoke highly about working in the service and described staff morale as 'amazing'.
Staffing levels were safe. Agency staff were sometimes used, however regular individuals were employed from the agency to ensure consistency.
Per 2018 comprehensive inspection: Training was provided in subjects considered mandatory. This included moving and handling, fire safety, infection control, and safeguarding.
The registered manager was on hand throughout the inspection and was responsive to issues we raised.
Per 2018 comprehensive inspection: There was a programme of activities which included games, quizzes, exercises, art and crafts and musical entertainers. Trips out to local garden centres also took place.
Staffing is adequate but some shifts covered by agency workers.
Agency staff were sometimes used, however regular individuals were employed from the agency to ensure consistency.
Only standard mandatory training, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Training was provided in subjects considered mandatory. This included moving and handling, fire safety, infection control, and safeguarding.
Some gaps in medication recording and accident logs.
Nurses did not always record the exact application site of transdermal patches... We identified some recording inconsistencies which meant some records lacked clarity.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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