Working at James Dixon Court

Medication errors like wrong counts, unreadable labels, and missing signatures on drug records make giving meds unsafe and stressful.

We found discrepancies in medicine counts and observed some medicine bottle labels were unreadable. Additionally, entries in the controlled drugs register requiring two signatures did not consistently have both.

Not enough trained staff at times so care workers handle catheter care and equipment without proper training and have to ask for help.

some staff were undertaking roles they had not received training for example some care staff were providing catheter care including emptying catheter bags without having received any training. Practical training in moving and handling was limited

Staffing feels stretched when fewer workers are on so care is rushed and not always effective.

The registered manager informed us the home was adequately staffed to meet the needs of people living within James Dixons Court however, not all staff members agreed. One staff member told us care was not always effective when there were fewer staff available to support people.