Working at James Burns House
Greenways Avenue, Bournemouth, BH8 0AS
Operated by Valorum Care Limited
21 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable management and positive team culture where staff feel valued, but staffing lacks strong retention and training is standard without specialist courses."
Safety & Risk
6/10
✓
The service had effective safeguarding procedures; people received their medicines as prescribed, and processes for ensuring safe monitoring of medicines were strengthened during the inspection.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the service; 'The team work very hard and solidly; I have a lot of respect for them.'
Staffing Levels
6/10
✓
People were supported by enough staff to meet their needs; we observed sufficient numbers of staff were available to meet people’s needs and were unhurried.
Training & Dev
6/10
✓
The service had a thorough induction, shadowing, competency checks and ongoing support processes in place; formal supervisions were carried out.
Management
7/10
✓
There was confidence in the registered manager and management team; staff told us 'We can speak up, management do act on it, and we work here as a team. Everyone is approachable.'
Programmes
6/10
✓
The service employed dedicated staff to organise regular activities; activities program included regular community involvement, such as, shopping trips, air hockey, walks, darts, cinema visits, BBQs.
Points to consider
Staffing is adequate and unhurried but no details on low agency use or good staff retention to make workloads consistently easy.
People were supported by enough staff to meet their needs. We observed sufficient numbers of staff were available to meet people’s needs and were unhurried.
Only standard training like induction, competencies and supervisions with no specialist courses or funded qualifications.
The service had a thorough induction, shadowing, competency checks and ongoing support processes in place. Formal supervisions were carried out in accordance with the provider’s policy.
Regular varied activities with a dedicated organiser and community trips but no named specialist programmes or staff training in therapies.
The service employed dedicated staff to organise regular activities. Staff knew what people enjoyed and provided activities based on people’s interests and likes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews