Last updated: 10 February 2026
"Staff enjoy good morale and team working with varied activities, but no permanent manager, weak governance and safety gaps hold it back."
The provider was in breach of regulation 12 regarding safe care and treatment. Mental Capacity Act assessments were not always completed where restrictions were in place.
Staff said they enjoyed their roles and working at the home. Staff reported good morale and team working.
Some people said they felt agency staff weren’t always as reliable and had to wait for their call bell to be answered at times. The manager is aware and she says she is working on it.
Staff supervisions and appraisals had fallen behind in 2025. Mental Capacity Act training compliance was only 55% and safeguarding training compliance was at 84%.
The current manager was applying to take the registration of the home and the provider had notified CQC of these changes. The provider remained in breach of regulation 17 regarding good governance.
The home had a designated activities coordinator... Lots of other activities took place at the home including weekly bible reading, films nights, gardening club and trips out into the local community.
No permanent manager in post, and governance systems still not good enough after previous breaches.
The current manager was applying to take the registration of the home... The provider remained in breach of regulation 17 regarding good governance.
Agency staff used at times, causing delays when residents call for help.
They do bring agency staff in, some are good, some not so good. If I use my call bell sometimes, I do have to wait quite a while to be seen to, so I am sure they are short of staff at times.
Gaps in mental capacity paperwork for things like bed rails and sensor mats.
Mental Capacity Act (MCA) assessments were not always completed where restrictions were in place, to demonstrate decisions were in people’s best interest. This included the use of mats and bedrails.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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