Last updated: 10 February 2026
"Staff feel valued and supported with competent training, but no permanent manager and reliance on agency staff hold it back."
Although information about risks and guidance on how to manage risks in care plans was not comprehensive enough for new staff to follow. We recommend the service reviews and updates peoples' risk assessments.
Staff told us they had confidence in the manager and that they felt valued and supported.
Although agency staff were used to fill any staff shortages, the same agency staff were used to help better ensure continuity of care.
Staff had received training to ensure they were competent and able to meet people's needs. This included training in more specialised areas such as dementia and pressure wound prevention care.
At the time of our inspection there was not a registered manager in post. However, the service had employed a manager to oversee the service until a permanent manager could be recruited.
The service supported people's spiritual needs by arranging for 'elders' of the community to visit and facilitated religious services, prayer and hymn sessions.
No permanent manager in place yet, just a temporary one overseeing things.
At the time of our inspection there was not a registered manager in post.
Staffing is adequate but relies on some agency workers for shortages.
Although agency staff were used to fill any staff shortages, the same agency staff were used to help better ensure continuity of care.
No activities coordinator or varied programme, so the role is mostly routine personal care plus religious meetings.
The service supported people's spiritual needs by arranging for 'elders' of the community to visit and facilitated religious services, prayer and hymn sessions.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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