Working at Jaden House
33 Hammonds Lane, Southampton, SO40 3LF
Operated by The Turning Point Project Ltd
5 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel respected and supported, but weak management oversight, insufficient skilled staff, and poor safeguarding hold it back."
Safety & Risk
2/10
✕
Safeguarding Score:2. The provider remained in breach of regulations relating to safeguarding, safe care and treatment.
Staff Culture
6/10
✓
Staff told us that they felt respected and listened to and were happy with the support they received. The registered manager was present at the service and available for support at all times.
Staffing Levels
3/10
✕
Safe and effective staffing Score:2. There were not always enough suitably qualified, skilled and experienced staff.
Training & Dev
4/10
!
Most training was up to date... there were some inconsistencies in what was identified as required training for staff. Not all care staff had completed the provider’s training in relation to risk.
Management
3/10
✕
The registered manager did not have oversight regarding important service delivery including funding and quality audits. Governance, management and sustainability Score:1
Programmes
2/10
✕
No activities, engagement, or creative approaches mentioned. People did not have goals and aims or support to develop life skills.
Points to consider
Not always enough suitably skilled and experienced staff on shift.
There were not always enough suitably qualified, skilled and experienced staff.
Safeguarding reports not always done properly and risks like choking not fully managed.
they did not always share concerns quickly and appropriately with partner organisations... The care plan did not state what action staff should take should the person choke.
Weak management oversight and no proper plan to fix ongoing problems.
There was no continuous improvement plan, and we were not assured the provider always operated effective governance systems to process, identify, monitor and drive improvement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews