Working at Jacob's Lodge

There were appropriate policies and systems in place to protect people from abuse... Where an incident or accident had occurred, the provider had robust procedures in place to investigate the cause, learn lessons and take remedial action

We observed sufficient staffing levels during the inspection and saw staff were unhurried in their interactions with people. Staff rotas showed the management team took account of the level of care and support people required

All staff received a range of face to face training, e-learning and observed supervisions and competencies... Specialist training was provided for staff. This included moving and handling, epilepsy and medicine administration