Working at Jack Simpson House
North Street, Exeter, EX1 2RH
Operated by Highlands Borders Care Home Limited
35 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices, supportive culture and good training, but basic activities and adequate staffing hold it back."
Safety & Risk
8/10
✓
People said they felt safe with staff... Staff demonstrated an understanding of what might constitute abuse... There was evidence that learning from incidents and investigations took place and appropriate changes were implemented.
Staff Culture
7/10
✓
Staff told us they were well supported by the registered manager and felt confident to raise any concerns. Staff confirmed they received regular supervision.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of staff deployed to meet the needs of the people at the service... Staff told us there were enough staff to meet peoples needs.
Training & Dev
7/10
✓
Staff were well trained and competent in their jobs. Staff received training on a range of subjects including... dementia, diabetes... nationally recognised qualifications including the Care Certificate... ongoing supervision.
Management
7/10
✓
Staff spoke positively about communication and how the registered manager worked well with them, encouraged teamwork and an open person-centred culture.
Programmes
4/10
!
People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year.
Points to consider
Only basic activities like games, arts and crafts, film nights, and entertainers, no dedicated coordinator or special programmes to make the role more varied.
People engaged in a variety of person-centred activities. For example, outside entertainers, film nights, games, arts and crafts and celebrating key times of the year.
Staffing is adequate and consistent but nothing special, no details on low agency use or great staff retention to keep workloads easy.
The provider ensured there were sufficient numbers of staff deployed to meet the needs of the people at the service. The registered manager explained that staff skills were integral... people received support from a consistent staff team... Staff told us there were enough staff to meet peoples needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews