Last updated: 9 February 2026
"Praised approachable manager, happy proud staff and strong training, but ligature risks and lack of stable team need fixing."
The registered manager assessed all potential risks to people and guidance were in place so that the risks were minimised.
Staff were happy, and proud to be working at Jack Gardner House.
The provider employed enough staff to make sure people's needs were met in a timely way.
Most staff had been supported to gain nationally recognised qualifications in social care.
Everyone we spoke with praised the registered manager and agreed that they were approachable, knowledgeable, fair and did their job well.
There were scheduled activities organised, such as music therapy, cookery, playing board games and meals out.
Staffing levels are enough to meet needs, but nothing said about stable long-term team or low use of agency staff.
People told us that there were enough staff to meet people's needs and keep people safe.
Some regular activities like music therapy and cookery are offered, but no dedicated coordinator or special innovative programmes to vary the workday.
There were scheduled activities organised, such as music therapy, cookery, playing board games and meals out.
Some safety risks like ligature points over beds and in bathrooms needed immediate fixing.
We found a number of ligature points around the home particularly on the nurse call system... The registered manager told us they would remove these immediately.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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