Working at Jack Dormand Care Home

Staff were very proud of what they as a team had achieved in terms of national awards and recognition. Staff described an inclusive, open and supportive working environment.

The provider was exceptionally committed to supporting staff to develop their leadership skills and further their professional development. They worked in partnership with the Open University to support staff to become nurse associates.

The home was exceptionally well-led with a strong focus on providing person-centred care. The values and behaviours of the management team set out clear expectations of what was required from staff. Staff described an inclusive, open and supportive working environment.

Developed a 'Snack Squad' to improve people's food intake... The impact of this was people were now a healthy weight. Those impacted... engaged in more activities... Miners' mural... dementia-friendly community... palliative carer of the year award.