Last updated: 10 February 2026
"Exceptional leadership, outstanding staff training and development, a proud supportive culture, and innovative activities programmes."
Staff understood how to safeguard people and when to raise concerns. People received their medicines safely. Risks associated with people's care were regularly assessed and monitored. Staff managed incidents affecting people's safety well.
Staff were very proud of what they as a team had achieved in terms of national awards and recognition. Staff described an inclusive, open and supportive working environment.
There were enough staff to meet people's needs promptly. Staff were visible throughout the service and call bells were answered promptly. Staff recruitment and induction processes promoted safety.
The provider was exceptionally committed to supporting staff to develop their leadership skills and further their professional development. They worked in partnership with the Open University to support staff to become nurse associates.
The home was exceptionally well-led with a strong focus on providing person-centred care. The values and behaviours of the management team set out clear expectations of what was required from staff. Staff described an inclusive, open and supportive working environment.
Developed a 'Snack Squad' to improve people's food intake... The impact of this was people were now a healthy weight. Those impacted... engaged in more activities... Miners' mural... dementia-friendly community... palliative carer of the year award.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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