Last updated: 9 February 2026
"Stable staffing and positive culture where staff feel valued, although unstructured activities and developing management checks need improvement."
Risks were managed and mitigated although not always recorded
There was a positive culture within the service and staff demonstrated good team working abilities. Staff told us they enjoyed working at the service
People benefitted from receiving care and support from a consistent and stable staff team; agency staff had not been used for some years
Staff told us they felt supported, had received an induction and that the training they received helped them to perform their role
A registered manager had been employed in April 2019 and had introduced systems to drive improvement. Whilst these had been mostly successful, further development was required
People accessed the community and followed their interests. We heard examples of the activities people enjoyed in the community and within the service
No activities coordinator or structured programme, so the job is mostly routine personal care with some community outings
People accessed the community and followed their interests. We heard examples of the activities people enjoyed in the community and within the service
Manager in post but quality checks and records still need more work to spot issues quickly
audits... still in their infancy and had not been completed on a regular basis
Only standard training and induction mentioned, no specialist courses or development
had received an induction and that the training they received helped them to perform their role. All training was delivered in a classroom setting
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp