Working at Ivydene Residential and Nursing Home

People were protected from the risk of abuse as staff were aware of their safeguarding responsibilities. Risks to people had been identified and assessed. Processes were in place to ensure people received their medicines as prescribed.

As a result, staff commitment and morale was high. One member of staff said, '[Managers] are fabulous. I think [registered manager] is very approachable and personable... The home and the staff seem happier.'

Staff told us there were enough staff to meet people's needs... The registered manager told us ensuring adequate staffing levels had been challenging at times and on occasions agency staff were used. We received mixed views about staffing particularly in relation to responding to people's call bells.

Staff told us they had access to a variety of training that equipped them with the skills to do their job... New staff had an induction that included both training and shadowing experienced members of staff. Staff also completed a staff competency induction booklet aligned to the Care Certificate.

The service had a newly registered manager whose focus was on improving the quality of care... Staff told us they felt extremely well supported by the new management team. One member of staff said, '[Registered manager] is a nice friendly chap and approachable.'

The service employed dedicated activities staff who organised a wide variety of individual and group activities... During the inspection we observed several different activities taking place. For example, painting by the river, bingo and crafting as well as listening to music.