Working at Ivybank Care Home

People were protected from potential abuse and avoidable harm as the provider and staff understood what different types of abuse could be and steps they should take to safeguard people. People's medicines were ordered, stored, administered and disposed of safely and in accordance with relevant best practice guidance. Accidents and incidents were noted and trends monitored to reduce the amount of accidents.

People and staff spoke positively about the service and the registered manager. Staff told us that meetings gave them the opportunity to voice their opinions on the care of people and that management listened.

People told us there were enough staff to provide assistance when they needed it. Our observations throughout the day found indicated there were enough staff available to meet people's needs in a prompt way. Staff we spoke with told us there was always enough staff to support people and that the provider was acting to recruit additional staff to reduce the use of agency staff.

Staff were provided with a thorough induction and regular supervision. Staff confirmed they received appropriate training and felt supported in their role. In addition to more formal training, the clinical manager had introduced some internal workshop sessions for staff.

The registered manager was known and made themselves available. Spot checks and audits were taking place to ensure the quality of the service was maintained but we identified some additional areas which needed to be included as part of these audits.