Working at Ivy View
7 Culmhead Close, Taunton, TA1 4TG
Operated by Cream I Limited
1 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Stable long-term staff with sufficient numbers and positive culture, but management lacked support when the manager was away and activities stayed home-based."
Safety & Risk
8/10
✓
Detailed risk assessments reviewed and followed by staff; incidents analysed with lessons shared; safe medicines with competency checks.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Staffing Levels
9/10
✓
Core team of staff who had worked at the home for a number of years; staff said they always had the correct number on duty, sufficient for needs at home and in community.
Training & Dev
7/10
✓
Staff received relevant training including communication, positive behaviour support; updated training, refresher courses and supervisions.
Management
6/10
✓
Staff spoke highly of registered manager and felt supported but noted 'ghost management structure' when she was away and didn't feel fully supported then.
Programmes
6/10
✓
Supported in home-based activities, cooking own meals, maintaining garden, local interests; pre-pandemic community activities paused but under review.
Points to consider
Manager was away for a time leaving ghost management where staff did not feel fully supported.
Staff told us that they were glad the registered manager had now returned as whilst away there was a "Ghost management structure" and that they didn't feel fully supported during this time.
Activities limited to home-based ones like cooking and gardening since pandemic paused community outings, no specialist programmes.
Staff told us that prior to the pandemic, the person attended and enjoyed a number of community activities but due to the restrictions associated with the pandemic, the person was not currently attending these.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews