Last updated: 10 February 2026
"Stable long-term staff with sufficient numbers and positive culture, but management lacked support when the manager was away and activities stayed home-based."
Detailed risk assessments reviewed and followed by staff; incidents analysed with lessons shared; safe medicines with competency checks.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture.
Core team of staff who had worked at the home for a number of years; staff said they always had the correct number on duty, sufficient for needs at home and in community.
Staff received relevant training including communication, positive behaviour support; updated training, refresher courses and supervisions.
Staff spoke highly of registered manager and felt supported but noted 'ghost management structure' when she was away and didn't feel fully supported then.
Supported in home-based activities, cooking own meals, maintaining garden, local interests; pre-pandemic community activities paused but under review.
Manager was away for a time leaving ghost management where staff did not feel fully supported.
Staff told us that they were glad the registered manager had now returned as whilst away there was a "Ghost management structure" and that they didn't feel fully supported during this time.
Activities limited to home-based ones like cooking and gardening since pandemic paused community outings, no specialist programmes.
Staff told us that prior to the pandemic, the person attended and enjoyed a number of community activities but due to the restrictions associated with the pandemic, the person was not currently attending these.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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