Working at Ivy House
222 Wansbeck Road, Hull, HU8 9ST
Operated by Harkins Care Ltd
5 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Enough staff to meet needs and a positive culture where staff feel supported, but no registered manager and poor risk assessments create safety concerns."
Safety & Risk
3/10
✕
People were at increased risk of harm, because risks had not been thoroughly assessed and managed. People's care plans and risk assessments did not always contain detailed information for staff about their needs, risks and how to safely support them.
Staff Culture
6/10
✓
Staff felt supported by management and gave positive feedback about changes and improvements that were being made. Comments included, "It has really changed since [new manager's name] started. They are very approachable, and we are trying to get everything sorted out."
Staffing Levels
6/10
✓
The provider monitored and made sure sufficient staff were deployed to safely support people. Staffing levels changed based on the number and needs of the people using the service.
Training & Dev
4/10
!
Staff had completed a range of training courses, but there were some gaps in the training completed. The new manager was arranging further practical training in some areas.
Management
2/10
✕
At the time of our inspection, there was not a registered manager in post. A new manager had started at the service in February 2022. They were in the process of applying to become the registered manager.
Programmes
4/10
!
Per 2021 comprehensive inspection: "People were offered opportunities to engage in social activities. This promoted community engagement for people."
Points to consider
No permanent manager in place, so leadership feels unstable and improvements are reactive not planned ahead.
At the time of our inspection, there was not a registered manager in post... Whilst the provider and new manager acted to make improvements during our inspection, overall, this was reactive rather than proactive management.
Risk assessments lack detail, leaving staff without clear guidance on how to keep people safe.
People's care plans and risk assessments did not always contain detailed information for staff about their needs, risks and how to safely support them.
Training has gaps and staff miss out on regular supervisions or appraisals to build skills.
Staff had completed a range of training courses, but there were some gaps in the training completed... Staff had not had regular supervisions or an annual appraisal of their performance.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews