Working at Ivy Grove

People kept safe from harm or abuse with risk assessments. Medicines managed safely with stock checks and competency training. Lessons from incidents shared.

Staff spoke positively about management... 'Yes, 100 per cent' [can raise concerns]. Open environment where there's no fear.

There were enough staff on duty to meet people's needs. Records confirmed this. Staff occasionally skip breaks during incidents.

Staff received two weeks induction training, Care Certificate, buddy system, regular supervision and encouraged to sign up to apprenticeships.

People had access to a range of activities including exercise, arts and crafts, trips outside, visiting entertainers, garden activities and celebrations. Activities coordinator on duty daily.