Working at Ivy Court
Ivy Road, Norwich, NR5 8BF
Operated by Aria Healthcare Group LTD
71 bedsNursing homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Approachable management and positive staff culture, but variable staffing and safety risks need improvement."
Safety & Risk
4/10
!
Not all risks to people were safely monitored and managed... staff failed to support a person to eat safely despite choking risk... potential risks associated with a person’s catheter care... fluid intake records... not all people's fluid targets were being met.
Staff Culture
6/10
✓
Staff told us they felt able and confident to raise issues or concerns... Staff told us they had a ‘voice’ and felt empowered and able to discuss topics and raise issues of concern.
Staffing Levels
4/10
!
People’s and relatives’ comments relating to staffing were variable with some people expressing concern about night and weekend staffing levels. Staff’s comments about staffing levels were variable.
Training & Dev
4/10
!
Staff had received mandatory training... However, improvements were required to ensure staff received specialist training in key subjects, for example, catheter care, continence awareness, Diabetes, nutrition and hydration and pressure area care.
Management
6/10
✓
Relatives were complimentary regarding the management of the service, indicating the service was well managed and led. Staff told us the registered manager was accessible, visible and approachable.
Programmes
5/10
!
A wide range of art and craft activities was routinely set up... staff had understood... the importance of music... regular folk club event... people joined in with a quiz... external entertainers, bingo, access to community visits.
Points to consider
Staffing levels vary and staff get stretched at nights and weekends, causing delays in answering calls.
Comments relating to staffing were variable with some people expressing concern about night and weekend staffing levels... Staff do not always come promptly when I use my call alarm, I sometimes have to wait a long time, especially at night.
Only basic mandatory training with gaps in specialist areas like catheter care and diabetes.
However, improvements were required to ensure staff received specialist training in key subjects, for example, catheter care, continence awareness, Diabetes, nutrition and hydration and pressure area care.
Some safety risks like giving high choking risk food or poor catheter care are not always managed well.
Not all risks to people were safely monitored and managed... On the first day of our assessment staff failed to support a person to eat safely. Despite the person being identified at risk of choking... potential risks associated with a person’s catheter care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews