Last updated: 10 February 2026
"Staff feel listened to and valued by supportive managers with a positive open-door culture, although staffing is mixed during busy weekends and training remains basic."
The provider was previously in breach of legal regulations in relation to safe care and treatment. Improvements were found at this assessment, and the provider was no longer in breach of regulation 12... Staff knew how to recognise, and report concerns about people’s safety.
Staff expressed positive views regarding the management team. They highlighted the effectiveness of the open-door policy, that it encouraged them to voice concerns and share suggestions, all of which were addressed in a timely manner.
Views on staffing were mixed. Some people and relatives felt there were enough staff and they were “always around,” while others felt there could be more staff during busy times, especially weekends.
Staff had received appropriate infection, prevention and control training. Staff who administered medication were trained and had their competency assessed to ensure they remained competent.
Staff told us how they felt they were now listened to by managers and this helped implement change for the better. Staff told us they felt appreciated by the management team and they worked well as a team.
The service employed dedicated activity coordinators who were creative and proactive in organising meaningful activities... quizzes, bingo, balloon tennis, pamper sessions, the ramblers club, movie time, choir practice and tabletop games... involved with two schools... trips out.
Staffing levels are adequate but some people and relatives say there could be more staff during busy times like weekends.
Views on staffing were mixed. Some people and relatives felt there were enough staff and they were “always around,” while others felt there could be more staff during busy times, especially weekends.
Only standard training like safeguarding, infection control and medication competency checks, no specialist courses or funded qualifications.
Clear safeguarding policies and procedures were in place, and all staff had completed training... Staff had received appropriate infection, prevention and control training. Staff who administered medication were trained and had their competency assessed.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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