Working at Ivy Bank Residential Care Home
Wellington Road, Dover, CT16 3DB
Operated by Ivybank Health Care Limited
27 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff feel supported and motivated with enough familiar staff, good training and activities, but managers' checks missed safety shortfalls."
Safety & Risk
6/10
✓
People's medicines were generally well managed but some records about the number of medicines in stock were inaccurate.
Staff Culture
6/10
✓
Staff felt supported and appreciated and were motivated.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. Staff covered any vacant shifts, so people always knew the staff who supported them.
Training & Dev
6/10
✓
Staff had been supported to study for recognised qualifications at their request. Per 2020 comprehensive inspection: New staff completed a mandatory programme of training.
Management
4/10
!
Checks and audits completed by the leadership team had not identified the shortfalls we found during our inspection.
Programmes
6/10
✓
Per 2020 comprehensive inspection: An activities co-ordinator had since been employed. A programme of activities was displayed... bingo session... painting, and individual 1-1 time... Entertainers were booked.
Points to consider
Managers checks and audits missed problems like inaccurate medicine stock counts and gaps in staff guidance on risks.
Checks and audits completed by the leadership team had not identified the shortfalls we found during our inspection.
Staff have to cover vacant shifts themselves which can stretch the team.
Staff covered any vacant shifts, so people always knew the staff who supported them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews