Working at Ivonbrook Care Home

Staff had completed safeguarding training. Staff told us they knew how to report any concerns and were confident these would be properly dealt with. Detailed risk assessments had been undertaken. Medicines were stored and administered safely. Staff responded to accidents and incidents, and learning was shared.

Staff told us they felt their work environment was positive and open, which enabled them to be motivated and provide quality care to people. One staff member told us, 'I think there's a good vibe. [Registered managers name] is a good manager, she's very positive.' Team meetings were held... staff felt able to voice any ideas or concerns.

People and staff felt there were generally enough staff on shift to keep people safe. A staff member said, 'There's enough staff. Three on each unit. One senior and two carers. Buzzers are answered quickly.'

The registered manager and provider sought out external training schemes to provide staff with a high level of quality training... For example, specialist dementia training, and a movement and exercise scheme aimed at reducing the risk of falls.

The registered manager had good knowledge of the people using the service, and had a clear and positive vision for the home. Staff told us they felt their work environment was positive and open. One staff member told us, 'I think there's a good vibe. [Registered managers name] is a good manager, she's very positive.'

Per 2019 comprehensive inspection: Activities were provided by an activities coordinator who provided people with opportunities both within the home and the community. Internal activities included musical bingo, gardening and planting activities, baking and chair based exercises. The provider had their own vehicle to enable people to access garden centres, the theatre and local groups.